There’s a huge divide between the consumer space and the public sector. Why? The reason is that in government there isn’t a Darwinian pressure to innovate that’s in the consumer space. Consumer companies are one click away from extinction, so they have to innovate constantly. Yet in enterprise IT, which is far inferior to consumer IT, victory is considered winning that contract. Once companies win that contract, the incentives are to optimize their margins, not to innovate or make sure they’re providing better services.

You address that problem by adopting consumer technologies. Why are we even in the business of giving mobile devices at an enterprise level? Let all government employees go out there, pick whatever mobile device they want, and let competition decide which is a better technology, instead of having some random bureaucrat setting a standard for millions of people.